Troubleshooting

Request returns 401

Confirm the API key is correct.
Confirm the request header is Authorization: Bearer <API Key>.
Check whether the key is disabled, expired, or out of quota.
Check whether the key restricts model, group, or IP access.

Model not found

Call /v1/models with the same key.
Check whether the key restricts model access.
Confirm the model name is spelled correctly in the client.
If the model is absent from the model list, switch to another available model or contact support.

Request timeout

Timeouts are usually related to network conditions, model latency, or upstream load.

Retry with a simple prompt.
Try another model.
Check local network and proxy settings.
Review request logs in the console.
If multiple models keep timing out, contact support.

Refresh the page and sign in again.
Clear browser cache or try another browser.
Confirm you are using the correct third-party login method.
Contact support if the issue persists.